Customer Delivery Manager (M/F)

Location: Bordeaux — Cité Numérique
Contract: Permanent (CDI) — Full time
About Atoptima
Atoptima is a fast-growing tech scale-up designing software solutions that help companies improve the performance of their transport & logistics operations through intelligent planning. Based on cutting-edge technologies in mathematical optimization and decision-making AI, its solutions enable clients to align economic and environmental objectives and to "do more and better with less".
Job Description
As a Customer Delivery Manager, you are the key driver of customer success - from advanced pre-sales demos to a smooth go-live, and on-going support and enablement. You act as the bridge between complex business operations and our optimization solution, turning real-world constraints, data, and objectives into high-impact decision support.
You are excellent at uncovering what customers actually need, scoping requirements and translating them into the right model and scenarios. You ensure data quality, configure scenarios, analyze solver behavior, showcase results, and drive long-term adoption of the solution.
Missions & Responsibilities
• Identifying client's requirements in his use case context (objectives, constraints, success criteria) and contributing to modeling the client’s problem within our software solutions.
• Collecting, transforming, and qualifying data, and supporting the client in preparing their dataset.
• Building a value-oriented demo and present it to the client.
• Qualifying, diagnosing and resolving requests (usage, data, configuration, interpretation of results).
• Scoping and managing customer onboarding, facilitating project management workshops and driving go-live execution.
• Coordinating actions with technical, product, and sales teams to resolve issues, deliver impact and ensure a great customer experience.
Your Profile
• Higher education degree or Graduate School of Engineering or Business, with a strong interest in data / AI / modeling / processes.
• Experience in consulting, customer success/delivery, and project management.
• Strong problem-solving mindset, data engineering skills, ability to abstract and model business needs and to analyze solutions as an expert user of the technology.
• High level of rigor, autonomy, customer focus, diplomacy and ability to prioritize.
• Strong interpersonal skills; comfortable leading workshops and presenting results.
• Some programming skills to handle first level customer requests (e.g., in a scripting language, interpreting logs, …).
• Linguistic skills (English, French, …) and excellent communication abilities.
What you will find at Atoptima
• A key role at the heart of customer success, with fast career growth opportunities.
• Concrete, diverse topics and a steep learning curve.
• An expert & product-driven international team, with a strong collaborative spirit.
• 100% company-covered health insurance, meal vouchers, brand-new offices & rooftop.
Recruitment Process
1. Videoconference Interview (motivation & mindset).
2. Practical interview (case scenarios).
3. Final interview (team & vision).

→ To apply, send your CV + a few lines about a project you have led (scope, role, impact) to career@atoptima.com.